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Information & Guidelines
Consultations
Our consultations are conducted in person by appointment only. To ensure a personalised experience, please contact us to schedule your appointment.
We also offer video consultations and WhatsApp consultations for your convenience.
Book a consultation now!
Contact Details
For any inquiries, please reach out to us via the following methods:
- Email: sales@prata.co.za
- Phone: +27 72 372 2560 (available for calls or WhatsApp)
Our team is available to answer your questions and provide support during our business hours. Feel free to contact us for assistance or further information.
Location
Our office is located in Cape Town.
Visit us by appointment to discuss your custom jewellery needs in person. Please contact us in advance to schedule a visit and ensure we can provide you with the dedicated attention you deserve.
If you are not in Cape Town, we offer video and WhatsApp consultations to accommodate your needs and ensure you receive the same level of service from anywhere.
Delivery
We offer reliable delivery options to ensure your jewellery reaches you safely and promptly, both nationally and internationally.
For custom-made items, standard delivery is typically 21 working days, depending on the complexity of the design. Ready-made items usually arrive within 3-5 working days, though expedited options are available—please contact us for faster delivery if needed.
Track your order easily with our delivery service and stay informed every step of the way.